Telemedicine
A doctor just a click away, anytime and anywhere
Weekend, vacation, or simply no time for a doctor's visit: with our telemedicine insurance you get access to medical care via video call or phone 24 hours a day, 365 days a year, even abroad.
Benefits of this insurance
Medical consultation at any time, including nights, weekends and holidays.
You can take it out without needing to fill in a health questionnaire.
Access the service from the first day of the contract.
Minors up to age 16 are covered at no extra cost from birth.
What is covered
Medical consultation by video or phone
Unlimited access during the contract term to medical consultations via video call or phone through the provider's app.
Assessment of medical documents
You can upload documents or images to receive a medical assessment via video chat.
Care while abroad
Worldwide coverage, including the possibility of contacting Spanish- or German-speaking doctors while traveling.
What is not covered
Sick leave certificates
The service does not include issuing sick leave certificates for work incapacity.
Referral to specialists
Does not include direct referral to in-person specialists.
Costs arising from the consultation
Does not cover the cost of prescribed medication or other expenses arising from the phone consultation.
Real claim examples
Minor injury on a Saturday night
Nuria's son bumps his head on a Saturday night. Instead of going to the ER, they contact a doctor via video call who assesses the wound and recommends next steps.
Consultation during a trip abroad
While on vacation abroad, David develops flu symptoms and consults via video call with a Spanish-speaking doctor through the app.
Frequently asked questions
Do I need a medical exam to take it out?
No, this insurance can be taken out without a prior health questionnaire.
Is there a waiting period?
No, access to the service is available from the first day after signing up.
Can I use it abroad?
Yes, the service has worldwide coverage, and you can contact doctors even while traveling.
How much does the service cost?
The service has a fixed monthly price, regardless of the number or duration of consultations.
Can I take it out even if I already have health insurance?
Yes, it can be taken out as a standalone module, regardless of whether you already have public or private health insurance.
Want to always have a doctor available?
Tell us about your situation and we will explain how the telemedicine service works.
Request free advice